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Apollo, M and Burkacki, D (2024) Key success factors for small design offices in the bidding process. Architectural Engineering and Design Management, 20(01), 32–46.

Gamal, A, Nashaat, B, Shahda, M M and Nosier, S R (2024) Ten questions concerning the integration of digital fabrication techniques into the architectural design process. Architectural Engineering and Design Management, 20(01), 120–49.

Goncikowski, M (2024) Research by design – determining the form of the initial architectural concept of a skyscraper building in Warsaw. Architectural Engineering and Design Management, 20(01), 1–31.

Lotfabadi, P and Iranmanesh, A (2024) Evaluation of learning methods in architecture design studio via analytic hierarchy process: a case study. Architectural Engineering and Design Management, 20(01), 47–64.

Mahmoudi Motahar, M, Hosseini Nourzad, S H and Rahimi, F (2024) Integrating complete disassembly planning with deconstructability assessment to facilitate designing deconstructable buildings. Architectural Engineering and Design Management, 20(01), 150–67.

Rapheal, O, Adedeji, A, Opeyemi, O and Olugbenro, O (2024) Modelling client and construction firm barriers hindering social client relationship management system implementation in the built environment. Architectural Engineering and Design Management, 20(01), 102–19.

  • Type: Journal Article
  • Keywords: Client; construction organisation; PLS-SEM; construction business; model; built environment;
  • ISBN/ISSN: 1745-2007
  • URL: https://doi.org/10.1080/17452007.2023.2282121
  • Abstract:
    The need to foster a strong relationship in the construction industry is vital due to the level of dependency among stakeholders in the sector. The social CRM system has been deployed as a relationship tool in most sectors, but its infusion in the construction industry is not resounding. Hence, the study investigates the barriers to Social Client Relationship Management application in fostering sustainable relationships among construction stakeholders. It models the relationships between the associated barriers between the client and the construction organisations affecting the implementation of social CRM systems. A quantitative research approach was adopted, and a face-to-face questionnaire survey was conducted on 200 construction experts selected from 40 construction projects in Lagos Island. The targeted construction experts were elicited for the survey using purposive sampling techniques. Data from the survey were analysed using SPSS 21 data analytics techniques like frequencies and percentages. Also, the study used SmartPLS (v.3.2.3) to develop the structural model. Findings from the study revealed a strong relationship between the significant factors associated with the clients and construction organisation hindering Social CRM system implementation in the built environment. The findings can assist built environment stakeholders in developing strategies to control the factors associated with the client and construction organisation militating against Social CRM implementation in the construction industry.

Rizi, R A, Bagherzadeh, F, Schnabel, M A and Bakshi, N (2024) A design methodology to consider occupants’ spatial adjustment and manage view content in adaptive façade design for improving visual comfort. Architectural Engineering and Design Management, 20(01), 168–90.

Tabarroki, S, Nazari, A and Banihashemi, S (2024) Risk stages and factors in architectural design- A structural equation modelling. Architectural Engineering and Design Management, 20(01), 79–101.

Van Nguyen, M and Ha, K D (2024) A corporate social responsibility implementation index for architectural design firms in Vietnam. Architectural Engineering and Design Management, 20(01), 65–78.